Help
We have answers to your questions
faq
how puree works
What is puree?
We are a health conscious company that brings the farm to your baby.
Where do you deliver?
We are currently servicing areas around Melbourne, please show your support so that we can continue to expand across the country.
How much does delivery cost?
All good things in life are FREE!
Can you leave my delivery outside?
No, we need someone to accept the delivery.
Do i need to be home to receive my order?
Our baby food is fresh, to ensure freshness we can only deliver to your home. Someone needs to be home to accept the order.
What if I miss my delivery?
We charge $10 for redelivery.
How do i cancel my deliveries?
You can drop us an email on getintouch@puree.com.au or cancel your subscription within your account.
How do I postpone my order is I am away or go on holidays?
Login to your account and click cancel your subscription, you can reactive your subscription at any time.
How do I pay?
You pay per week, our innovative system will charge your credit card prior to any delivery.
What happens if there is a problem with my order?
Any problems – just getintouch@puree.com.au.
What if I lose or break a jar?
We charge a breakage fee of $4. The jars we utilise are BPA-Free, high quality and imported from Germany.
What if I want to keep the jars?
Jars and insulated bags, if not returned, are subject to a fully refundable $20 charge.
managing your subscription
What is the latest I can change or cancel my order?
We require 48 hours notice from your delivery day.
What happens if my delivery falls on a public holiday?
How can I upgrade my plan?
You can upgrade your plan by logging into you account and
How can I cancel my subscription?
You can drop us an email on getintouch@puree.com.au or cancel your subscription within your account.
how we pick the weekly recipes
How we pick the the recipes that go into your delivery?
What if my baby does not like certain recipes?
Can I choose exactly what I would like in my delivery?
about our food
Where is my baby’s food prepared?
How do I find out the ingredients in your baby food?
Do you cater for babies with special dietary requirements?
If your baby has any special dietary requirements please contact us getintouch@puree.com.au.
Are your products nut free?
Yes.
Do any of your food contain egg?
No.
